Business Consulting

Guiding customers to maintenance best-practice processes

In order to lay the foundation for a successful AMOS implementation and on-going satisfactory system operation, Swiss-AS provides consulting services to assist the customer in the process of developing or modifying its internal processes. A thorough understanding of the customer’s needs has to precede any consulting advice. All our consultants are experienced in the aircraft maintenance industry and understand the language of the MRO business.

During AMOS Implementation

Swiss-AS consultants are in a position to clarify with the customer best-industry maintenance practices due to the experience gained in numerous implementations. These can then be tailored to the customer’s needs to be implemented within AMOS in order to boost the users’ productivity and efficiency.

Owing to the configuration options of the software, AMOS is flexible enough to accommodate the needs of diverse user groups.

Early in the implementation project, the Swiss-AS’ consultants will discuss with the customer’s project team all major business process options possible with AMOS to establish the link between client processes and AMOS processes. In the context of workshop sessions knowledge is exchanged both ways and the functional requirements and processes of AMOS/client are mapped. The ultimate goal of these sessions is to identify, assess and define the optimum business processes to be implemented with AMOS as well as specify customisations and interfaces necessary for a smooth transition from the existing system to the new one.

Throughout the AMOS life cycle

Apart from assisting the customer during the implementation project, Swiss-AS supports the customer throughout the product’s life cycle. While consistently adding new features to the product and improving existing ones, the Swiss-AS’ business consultants are keen to discuss with the AMOS customers how these new features can benefit their company most.

To this end Swiss-AS has developed an AMOS Adoption Improvement methodology. We measure the customer’s “AMOS Adoption Index” and then provide concrete recommendations in the form of an AMOS Adoption Plan which will help customers move from one adoption stage to another (Learning to Walk -> Operational -> Advanced -> Leading Edge).

The AMOS Adoption Index is calculated by observing the following dimensions:

  • Number of core processes fully covered with AMOS

  • Maturity Level of Change Management organisation

  • Depth of integration with other IT systems

  • Maturity Level of AMOS Competence Center

  • AMOS knowledge level of end users

  • Up-to-dateness of AMOS release in use and upgrade schedule frequency

  • Participation in Product Development

The baseline for our observations is a customer self-assessment, customer data assessment by Swiss-AS and an comprehensive on-site AMOS audit with each business line.

Throughout the years the Swiss-AS has gained unparalleled insight into the processes and structure of 200+ customers. The AMOS Adoption Improvement methodology builds on this extensive experience and is an objective, standardised and proven methodology to effectively assess a customer’s AMOS Adoption level with the overall objective to maximise his investment in AMOS.