Tech Ops Live Privacy Policy

Swiss-AS processes only the personal data necessary to provide and support Tech Ops Live, including:

• User ID;
• Company or organization associated with the user account; and
• Device push notification token (where push notifications are enabled).

In addition, Tech Ops Live displays technical and operational information retrieved from your organization's AMOS environment and other connected systems. Such information may occasionally contain personal data, including names, user identifiers, approver details, or other personnel-related information contained within maintenance records, technical documents, or operational workflows.

Swiss-AS does not collect such data independently through Tech Ops Live. Where such data is displayed or transmitted through the application, Swiss-AS processes it solely on behalf of and under the instructions of the relevant customer. The customer remains responsible for determining the purposes and means of processing such data.

Swiss-AS processes personal data for the following purposes:

• Providing access to Tech Ops Live;
• Authenticating users and administering user accounts;
• Synchronizing information between Tech Ops Live and the supporting backend systems;
• Delivering data securely between the application and Swiss-AS infrastructure using encrypted communications;
• Managing user permissions and functionality based on assigned roles; and
• Delivering push notifications where this functionality has been enabled by the customer and activated by the user.

Swiss-AS does not use personal data processed through Tech Ops Live for marketing purposes.

Swiss-AS processes personal data only where it has a valid legal basis under applicable data protection laws.

For personal data processed by Swiss-AS as controller, the following legal bases generally apply:

• Performance of a contract (Article 6(1)(b) GDPR), where processing is necessary to provide access to Tech Ops Live, authenticate users, manage user accounts, and make the application's functionality available to authorized users.
• Legitimate interests (Article 6(1)(f) GDPR), where processing is necessary to ensure the security, integrity, availability, performance and continuous improvement of Tech Ops Live, including maintaining audit logs, preventing unauthorized access, troubleshooting issues and delivering push notifications.
• Compliance with legal obligations (Article 6(1)(c) GDPR), where Swiss-AS is required to process or retain personal data to comply with applicable laws, regulatory requirements, judicial orders or governmental requests.

Where Tech Ops Live displays, transfers or otherwise processes information originating from a customer's AMOS environment or other customer systems, including any personal data contained therein, Swiss-AS generally acts as a data processor on behalf of the customer. In such cases, the customer acts as the data controller and is responsible for determining the applicable legal basis for the processing of such personal data.

Swiss-AS does not sell, rent, or otherwise disclose personal data to third parties except where necessary to provide the service.

Where push notifications are enabled, the device push notification token is processed through Google Firebase Cloud Messaging (FCM) for the sole purpose of routing notifications to the user's device. Apart from the push notification token and the information necessary to deliver the notification, Swiss-AS does not transfer additional personal data to this service.

The content of push notifications is determined and configured by the relevant customer. Swiss-AS acts solely as a technical intermediary and does not determine the content of notifications transmitted through Tech Ops Live. Where a customer includes personal data within a notification, the customer remains responsible for such processing.

Personal data processed by Swiss-AS in connection with Tech Ops Live is hosted on servers located within the European Union.

Swiss-AS retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce contractual rights.

Certain technical and operational content retrieved from customer systems may be stored locally on the user's device to enable the functionality of the application. Such locally stored information remains under the control of the user and is protected by the security features of the device operating system.

Locally stored information is removed when the user logs out of the application, clears the application data, or uninstalls the application.

Subject to applicable law, individuals may have the right to:

• Request access to their personal data;
• Request correction of inaccurate or incomplete personal data;
• Request deletion of personal data;
• Request restriction of processing; and
• Exercise any other rights available under applicable data protection legislation.

Requests regarding personal data processed by Swiss-AS may be submitted to:

privacy@swiss-as.com

Where Swiss-AS processes personal data on behalf of a customer, individuals may also need to contact their employer or organization directly, as that organization may be responsible for responding to certain rights requests.

Tech Ops Live does not use cookies.

The application may store limited information locally on a device where necessary for technical operation and functionality. Such local storage is not used for advertising, profiling, or cross-site tracking purposes.

Swiss-AS may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or the operation of Tech Ops Live. The latest version of this Privacy Policy will be made available through the appropriate product channels.